AGREEMENT BETWEEN
TMr. / Mrs. ________________________________________________________, son/daughter of Mr ________________________________, resident of _____________________________ hereinafter referred as “Client”.
AND
M/s. Relief Homecare, having its registered office at EWS. 276 Prashanth Nagar colony, Moula Ali Housing Board Colony LM. Unany Hospital Hyderabad, Telangana hereinafter referred to as “Service Provider”
NOW IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS UNDER:
- The Service Provider provides care services to members, mostly at their homes, either directly or through partners. The Service Provider provides a la carte services and/or care management packages including health monitoring, medical devices, nursing and maid care, help with hospitalization, ambulance facilitation and other health support services. Based on the Service, the Service Provider arrange for Home Health Provider, either directly, or indirectly through third party agents or freelancers for providing the Services under this Agreement.
- The Client is desirous of hiring the services provided by the Service Provider for members detailed in Annexure II.
- In carrying out the Services, Service Provider undertakes to the Client that it shall use its reasonable endeavors to undertake the Services in accordance with good scientific practice and within the time period agreed between the Parties and at all times exercising reasonable skill and care.
- In the event that within the first 2 visits, a Client and/or the Member is dissatisfied with the performance of the Home Health Providers assigned to them, the Client can request another Home Health Provider. Any such request may lead to disruption of services due to logistics and apt replacement of homecare provider.
- In case the home care provider is unavailable at the clients place a prior information to the client is provided 24 hours before the disruption of the service.
- Service Provider reserves the right to not operate during public holidays and busy holiday seasons such as Durga Pujas, Christmas, Diwali and Holi. This includes home‐visits by Home Health Provider. In the event that a session coincides with any of these holidays, it will not be made up for at a later date. The Service Provide shall endeavor to inform the Member/Client at least 3 days in advance before any such holiday about the same.
- Delivery of the Services shall be at the time and date and in the manner specified by the Service Provider or as otherwise agreed with the Client.
- If the Client refuses or fails to take the delivery of Services within the Home Health Provider’s normal working hours on the date of meeting, or if the Service Provider is unable to deliver the Services on time because the Client has not provided appropriate instructions, documents, licenses or authorizations, Service Provider may reschedule the delivery of Services in consultation with the Client.
- Service Provider shall use its reasonable endeavors to comply with the reasonable requests made by the Client to postpone delivery of the Services but shall be under no obligation to do so. Service Provider reserves the right, at its sole option, to cancel or withhold the delivery of any Services whether in whole or in part of the Subscription under unforeseeable circumstances.
- The Client shall ensure that all times during the term of this Agreement, the Client/Member shall not misbehave with the Home Health Provider.
- The Client shall not offer employment to the Home Health Provider during the term of this Agreement and for a period of one year thereafter.
SERVICE FEE
The Client hereby agrees to pay to the Service Provider in consideration of the Services:
- An Ongoing Service Fee per month and
- II. An Upfront Non-Refundable Service Fee
The Ongoing Service Fee shall be payable in advance for a period of every month.
For certain care packages an Emergency Deposit is required for incidental costs that maybe incurred during the course of the contract (e.g. Ambulance Facilitation Services; Hospitalization Help Services).
If these incidentals have not been fully or partly incurred on termination of this contract, such amount will be deposited, post any transaction costs, in an Indian bank account of the Client or Member, as instructed by the Client. No interest will be paid on the Emergency Deposit.
All fees and Emergency Deposit are as determined at the time of registering for the service, with changes thereafter as mutually agreed. A service tax will be applicable at 12.36% or as per the prevailing tax rates).
All incurred Medical and other expenses of the Member is the direct responsibility of the Member or the Client. In the event of any medical or other expenses incurred by the Service Provider in connection with its Services they should be promptly discharged by the Member or the Client or the insurance company or any legal heirs of the Member or Client succeeding to Member’s or Client’s property or receiving any benefit from Member’s or Client’s will or otherwise, failing which the Service Provider has the right to take appropriate legal recourse.
SERVICE TERMINATION
This Agreement shall commence on the start and end dates as specified on the Member Registration form. The Agreement can be renewed by the Parties in writing any time before the expiry of the term. Non-payment of the ongoing registration fee, upfront annual service fee or any other fee or reimbursements will cause this agreement to be terminated from the date of non‐payment.
The Agreement may be terminated by either party without assigning any reason by giving 30 days
written notice to the other party.
Consequences of Termination: In the event of termination or expiry of this Agreement for any reason whatsoever, without prejudice to such other rights as may be available under this Agreement or under the law:
- The Service Provider shall immediately stop providing the Services to the Client.
- The ongoing service fee/upfront annual service fee paid in advance shall be forfeited in entirety and no reimbursement of the same shall be given under any circumstances.
ANNEXURE – I
Services which are broadly listed below, can be availed either as: Care management packages or A la carte services
Basic Homecare Services:
- Beside Attendant ‐ 12-hour shift
- Nurse – 12-hour shift
- Nurse – Episodic visits
- 24‐hour maid
- Physiotherapist sessions
- Doctor home visit (Daytime only)
Elder Care Services
- Medical & Non‐Medical Care Packages for the Elderly
- Intellectual Companionship
- Health Monitoring
- Accompanying the elderly to doctors and other locations
- Errand services for the elderly living alone
- Dementia Care (management and evaluation)
Emergency Services
- Ambulance Facilitation Services
- Hospitalization Help Services
- Hospital Discharge Services
- “One‐stop” Services for all after hospital discharge needs ‐ Nursing, Bedside Attendant, Mobility products, Oxygen & Respiratory supplies, Medical furniture, Medicines and more